Many PC players still have PC crash problems with Mortal Kombat 11. Now the NetherRealm Studios have responded, there are several tickets to it and some solutions.
Playsers can send a ticket to the customer service team, including your crash log and your dxdiag information. You can find a link to submit a ticket and instructions on how to find your crash log and dxdiag below.
Crash Log: Your crash dump file will be located in the folder in which Mortal Kombat 11 is installed on your PC. The file path should be similar to C:\Users\[Your Windows Account Username]\AppData\Local\MK11\
The crash dump file will be labeled “Crash” and the date and time in which the crash occurred. It will be a .dmp file. If there are multiple .dmp files from this date and time range, please put these into a .zip folder and include these in your response.
- Open the “Run” Dialogue prompt from the search bar
- In the field enter “DXDiag” and click “ok”
- When finished loading, select “Save All Information”
- Save your DXDiag as a text file with your gamertag/username as the file name