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Mortal Kombat 11 – PC Crashing Issues

Many PC players still have PC crash problems with Mortal Kombat 11. Now the NetherRealm Studios have responded, there are several tickets to it and some solutions.

Playsers can send a ticket to the customer service team, including your crash log and your dxdiag information. You can find a link to submit a ticket and instructions on how to find your crash log and dxdiag below.

Ticket: https://go.wbgames.com/MKhelp

Crash Log: Your crash dump file will be located in the folder in which Mortal Kombat 11 is installed on your PC. The file path should be similar to C:\Users\[Your Windows Account Username]\AppData\Local\MK11\

The crash dump file will be labeled "Crash" and the date and time in which the crash occurred. It will be a .dmp file. If there are multiple .dmp files from this date and time range, please put these into a .zip folder and include these in your response.

DXDiag:

  • Open the “Run” Dialogue prompt from the search bar
  • In the field enter “DXDiag” and click “ok
  • When finished loading, select “Save All Information
  • Save your DXDiag as a text file with your gamertag/username as the file name

Written by: J.P.

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